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In 1986, the Law Society Council issued written professional standards concerning responsibility for clients' matters, communication and information on costs.

On May 1st, 1991, Solicitors' Practice Rule 15 was introduced to deal particularly with client care. Rule 15 puts into practice these requirements to ensure that clients know the name and status of the person dealing with their matter on a day-to-day basis and for the overall supervision of the matter in hand. It also makes certain that clients are, at all relevant times, given the appropriate information on the issues raised and progress of the matters being dealt with on their behalf, as well as details of a complaints' handling procedure in place at all firms. This Rule has been further refined to protect clients’ rights by the Solicitors Regulations 2007.

At HTR Solicitors our philosophy is to deliver a friendly and efficient service at all times, thereby, providing you with the level of confidence and satisfaction you expect. We pride ourselves on the standard of service and the quality of legal advice we are able to offer.

 
 
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